To attract and retain customers, you need to deliver superior service experiences. And that means finding and keeping great staff. Make your customer service stand out with digital workplace solutions that engage, inform, and connect your front-line workers.
Benefits
When employees come first, customers come out on top
Share your brand and vision: Make sure your people understand your brand – and that they’re trained to deliver on it from the get go. Igloo’s community-building tools unite people around a common vision so everyone’s on the same page.
Connect desk-less employees: Igloo’s mobile-friendly platform provides staff with the flexibility to connect when and how they choose. A must in a shift work environment, where schedules are changing and employees are often without computers.
Give your people a voice: They’ll use it to steer your organization to a better place. One that delivers better service. Igloo helps you create a two-way conversation that boosts loyalty and reduces turnover.
Share best practices and lessons learned: With a central knowledge base, everyone wins. Streamline everything: from how to ensure the next glowing review to everyday tasks like booking leave or completing an expense claim.
Solutions
Choose from our portfolio of pre‑built digital workplace solutions
Onboarding Center
Centralize and sequence important content for new employees, making it easier for them to quickly build knowledge and relationships within days. Well-structured onboarding is proven to boost productivity and engagement.
- Welcome new hires and introduce them to your culture, values, and leadership team
- Provide company information and resources in the learning zone
- Add an FAQ forum for new employee questions
- Use the New Hire Room to connect employees with peers and subject matter experts
Employee Handbook
The digital Employee Handbook is your new home for workplace policies. Make it easy for employees to access guidelines for travel, working from home, corporate security, dress code, and more. All policies are searchable, trackable, and organized into chapters for a guided user experience.
- Centralize all company policies
- Create a user-friendly, chapter-like experience
- Use wiki articles for efficient publishing and content management
- Manage versions and track changes within articles
Newsroom
A company Newsroom is a central area for communicators to curate relevant news and announcements. Employees can stay up to date on the latest company updates, social media activity, industry news, and more.
- Merge multiple blog channels into a single feed
- Curate updates in the weekly highlights blog channel
- Share market and industry news using the RSS widget
- Aggregate and display social media activity
Recognition Center
The online Recognition Center showcases the secret ingredient to your organization’s success: your people. Create a high-performance culture by communicating your employer brand values and celebrating individual achievements across the organization.
- Share your company’s mission, vision, and values
- Give kudos to employees who go the extra mile
- Encourage employees to nominate their peers
- Integrate with your employee recognition applications
Customer Knowledge Base
The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.
- Organize stories in an easy-to-browse wiki channel
- Create templates for a quick and easy submission and publishing process
- Download customer stories and logos from folders
- Read customer news via the blog or newsfeed
Leadership Center
A central location for leadership updates gives employees on-demand visibility into company vision and strategy – straight from the top. Create a leadership blog, invite employee input, and highlight social media activity and external appearances.
- Share leadership updates
- Post leadership bios
- Create an RSS feed for social media activity
- Highlight media and event appearances
- Invite employee ideas, feedback, and questions
RFP Center
An RFP center empowers your sales team to effectively coordinate, manage, and respond to RFPs — simple or complex. Reduce response time and efficiency by following an approved process and keeping answers in one place.
- Upload document templates, resources, and past submissions
- Share approved responses and supporting assets
- Document the process for a winning RFP response
- Publish key dates to keep the process on track
- Add a request form to find answers and expertise
Vendor Knowledge Base
A Vendor Knowledge Base is your one-stop-shop for information about your vendors and procurement processes. Make it easy for employees to submit purchase requests, find approved vendors, and access procurement resources.
- Outline procurement guidelines and processes
- Create a searchable directory of approved vendors
- Store request templates and key documents
- Publish news on the Vendor News blog
- Use quick links to drive to frequent resources and forms
Platform
Hosted in the cloud, accessible from anywhere
Igloo is a powerful and flexible digital workplace platform that scales on demand to meet your evolving needs.
- 100% hosted in Microsoft Azure so you can rest easy knowing your data is secure, in transit and at rest
- Integrates with your tools and systems so you can maximize your technology investments
- Accessible from any browser, on any device so people can be productive from anywhere
- Can extend beyond your organization to connect with external stakeholders, partners, and networks
Platform Features
Igloo has built-in features that are designed with the end user in mind
Microblogs
Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.
Forums
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Wikis
Store, update, and share policies and best practices across multiple authors and topics.
Calendars
Employees want to know what’s happening, and when. Make sure no one misses out on key dates, milestones, or events.
Spaces
Give teams, departments, and clubs an area to collaborate with each other and promote their latest projects.
People Directory
Find subject matter experts within your organization and unite people with similar interests.
Notifications
Employees can stay up to date with real-time email notifications about new posts or content.
Read Tracking
Enable read tracking so users can acknowledge that they've read and understood a piece of content.