Manage your collective knowledge, in one place.
What if everyone could tap into the know-how and expertise that’s locked up in drawers, local drives, and brilliant minds? With knowledge management solutions that make information accessible to everyone, you’ll quickly realize your untapped potential. Self-serve IT. Branding that’s finally on-brand. Compliance with a click.
A Guide to Knowledge Management in Todays Digital Workplace
Read the guideBenefits
Don’t just manage your knowledge, maximize it.
Add structure
Create organized and searchable knowledge bases for company and product information.
Make it easy
Search for files or wiki articles to quickly find what you need, from anywhere.
Store and share
Upload a document, then @mention someone to let the collaboration process begin.
Save knowledge in progress
Capture best practices and key learnings using interactive blogs and forums.
Locate expertise
Connect employees to experts so they can get fast and accurate answers.
Meet compliance
Gather policies and procedures and share the latest regulatory requirements.
Solution Templates
Capture what you know with pre‑built digital workplace solutions for knowledge management.
Brand Knowledge Base
The Brand Knowledge Base is an easy-to-use, self-serve repository that ensures everyone stays on message and on brand. Store and share creative assets and resources like brand guidelines, logos, fonts, photography, and more.
- Publish and update brand guidelines
- Manage and share brand assets and photography
- Facilitate brand approvals
- Locate brand experts and communicate with reviewers
- Submit brand questions and create a forum for FAQs
Customer Knowledge Base
The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.
- Organize stories in an easy-to-browse wiki channel
- Create templates for a quick and easy submission and publishing process
- Download customer stories and logos from folders
- Read customer news via the blog or newsfeed
Governance Center
The Governance Center is a dedicated area for employees to access business-critical information. Publish, manage and disseminate policies, procedures, and documentation to ensure everyone knows how they can help mitigate risk and meet compliance requirements.
- Publish policies as wiki pages with version control
- Broadcast messages about policy or legal updates
- Enable commenting and approvals on policies
- Track activity on each page with an audit trail
- Create a newsfeed for governance team updates
IT Help Desk
Tracking tickets and managing tasks and workflows is easy with the IT Help Desk. It’s a place where you can offer self-service support, document FAQs, and integrate your existing tools and communication channels to offer superior service that drives business results.
- Submit and monitor support tickets
- Build a knowledge base of IT policies
- Locate IT team members
- Search policies and procedures
- Create a support community
Marketing Knowledge Base
Marketing teams are constantly creating content to attract new customers. The Marketing Knowledge Base centralizes all your messaging, collateral, videos, and campaign information so it’s easy for employees and stakeholders to help spread the word.
- Announce new campaigns and distribute shareable assets
- Store or archive materials from past campaigns
- Link to your latest blogs, social posts, and PR
- Share key campaign dates with the sales team
- Search for marketing collateral related to a topic
RFP Center
An RFP center empowers your sales team to effectively coordinate, manage, and respond to RFPs — simple or complex. Reduce response time and efficiency by following an approved process and keeping answers in one place.
- Upload document templates, resources, and past submissions
- Share approved responses and supporting assets
- Document the process for a winning RFP response
- Publish key dates to keep the process on track
- Add a request form to find answers and expertise
Product Knowledge Base
A Product Knowledge Base is your central location for sharing product-related information and updates. Give employees fast and easy access to product details, announcements, roadmaps, and a place to ask questions and submit ideas.
- Share product releases on the Product News blog
- Add forums for product questions and ideas
- Store product details in searchable wiki articles
- Upload product roadmap documents
- Showcase your product teams
Vendor Knowledge Base
A Vendor Knowledge Base is your one-stop-shop for information about your vendors and procurement processes. Make it easy for employees to submit purchase requests, find approved vendors, and access procurement resources.
- Outline procurement guidelines and processes
- Create a searchable directory of approved vendors
- Store request templates and key documents
- Publish news on the Vendor News blog
- Use quick links to drive to frequent resources and forms
Pricing Knowledge Base
The Pricing Knowledge Base is a hub for everything related to pricing, from the latest approved documentation to brochures and other assets. Empower employees to respond faster to customers with full confidence in the accuracy of pricing information.
- Store pricing information in searchable wikis
- Consolidate approved pricing resources
- Add forums for pricing Q&A with experts
- Highlight the most recent pricing changes
- Archive outdated pricing documents
- Enable faster customer response times
Platform capabilities
Knowledge management solutions are built on our cloud-hosted, SaaS platform with advanced capabilities you can count on.
Reliable search
With Igloo’s unified search, users can quickly find, surface, and access files from various repositories into a single search interface.
Best-in-class security
Igloo is hosted in the Microsoft Azure cloud, so your data is encrypted using government-grade security, both in transit and at rest.
Dynamic features
An intuitive drag-and-drop interface and familiar features like blogs, calendars, forums and wikis, make Igloo solutions easy for anyone to use.
Powerful analytics
Get access to actionable data about user engagement and content performance so you can make improvements as you go.
