Accessibility Policy

Igloo Inc. (“Igloo”) believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

Igloo strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Igloo is taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how Igloo will play its role in making Ontario an accessible province for all Ontarians.

Igloo will review policies on an annual basis and incorporate accessibility into them whenever possible. The Multi-Year Accessibility Plan will be reviewed and updated at least once every five years, and as required.

Should any aspects of our facilities that are used by persons with disabilities, a notice will be publicly posted including information about the reason for the disruption, anticipated duration, and a description of alternative facilities or services if available. In the event that our product or product’s services are interrupted, a notice of disruption will be sent out via Igloo’s Customer Support team.

Customer service accessibility policy

Igloo will make every reasonable effort to ensure that its customer service policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity. Guidelines have been put in place to address the following:

• The Provision of Goods and Services to Persons with Disabilities
• The Use of Assistive Devices
• Guide Dogs and Service Animals
• The Use of Support Persons
• Design of Public Spaces
• Training
• Notice of Availability and Format of Documents to Customers
• Notice of Disruptions in Service
• Accessible Emergency Information
• Customer Feedback

Employment accessibility policy

All employment services provided by Igloo will follow the principles of dignity, independence, integration, and equal opportunity. Guidelines have been put in place to address the following:

• Recruitment, Assessment, and Selection
• Employee Development
• Accommodation and Return to Work
• Notice of Availability and Format of Documents to Employees
• Accessible Emergency Information

Information and communications accessibility policy

Igloo is committed to meeting the information and communication needs of its clients, prospects, vendors and other stakeholders with disabilities. Information will be made available in alternative formats as requested.

With regards to its products, Igloo prioritizes accessibility requirements during its development team. It also ensures our development teams take advantage of designs and controls that are researched and tested with accessibility experts and end users.

Guidelines have been put in place to address the following:

• Accessible Websites and Web Content
• Notice of Availability and Format of Documents to Customers
• Notice of Disruptions in Service
• Accessible Emergency Information
• Customer Feedback

Accessible formats of this Accessibility Policy, as well as detailed copies of our policies (Customer Service, Employment, and Information and Communication) can be made available upon request. For more information, contact Igloo’s People & Culture team.

People and Culture
151 Charles St W, Suite 100
Kitchener, ON, Canada N2G 1H6
(519) 489-4120
[email protected]

Igloo provides the opportunity to provide feedback on the service provided to customers with disabilities. Feedback forms, along with alternate methods of providing feedback verbally (in person or by telephone) or written (handwritten, delivered, website, or e-mail), will be available upon request.

Feedback can be submitted to Igloo’s People and Culture team.

People and Culture
151 Charles St W, Suite 100
Kitchener, ON, Canada N2G 1H6
(519) 489-4120
[email protected]

Formal feedback will receive acknowledgement, along with any resulting actions based on concerns or complaints that were submitted.