IT is the engine that keeps the business humming. But with limited resources, countless systems to manage, and new tools and threats emerging all the time, it’s a daily challenge. We built a next-generation intranet solution that enables your department to run smoother so there’s more time to scale the business, integrate workflows, and tackle security challenges.
Benefits
Technology that makes your life easier
Lessen the burden on IT: Igloo’s intuitive drag-and-drop interface allows individual teams to manage their own spaces, including structure, permissions, and functionality.
Enable self-service IT: Free up time and enhance productivity by letting employees find information for themselves – whether it’s IT policies or training materials.
Maximize your investments: Igloo integrates with Microsoft, Google, Salesforce, Zendesk, and many others. And our Developer Program makes it easy to extend the platform to meet your unique needs.
Solutions
Save time and resources with pre‑built digital workplace solutions
IT Help Desk
Tracking tickets and managing tasks and workflows is easy with the IT Help Desk. It’s a place where you can offer self-service support, document FAQs, and integrate your existing tools and communication channels to offer superior service that drives business results.
- Submit and monitor support tickets
- Build a knowledge base of IT policies
- Locate IT team members
- Search policies and procedures
- Create a support community
Request Center
With the all-in-one Request Center, employees no longer need to scour the people directory to find help. Instead, they can simply log a request — which notifies the appropriate team or person — and they’ll get the answers they need, quickly and efficiently.
- Create channel templates with required fields
- Standardize common request workflows
- Sort requests by topic, date, and type
- Subscribe to relevant request channels
- Monitor replies and resolution status
Newsroom
A company Newsroom is a central area for communicators to curate relevant news and announcements. Employees can stay up to date on the latest company updates, social media activity, industry news, and more.
- Merge multiple blog channels into a single feed
- Curate updates in the weekly highlights blog channel
- Share market and industry news using the RSS widget
- Aggregate and display social media activity
Governance Center
The Governance Center is a dedicated area for employees to access business-critical information. Publish, manage and disseminate policies, procedures, and documentation to ensure everyone knows how they can help mitigate risk and meet compliance requirements.
- Publish policies as wiki pages with version control
- Broadcast messages about policy or legal updates
- Enable commenting and approvals on policies
- Track activity on each page with an audit trail
- Create a newsfeed for governance team updates
Company Directory
The Company Directory is a central place for employees to find experts and navigate the company structure. Plus, with robust publishing tools and workflows, leadership and HR can co-author ongoing organizational updates and people-related announcements.
- Build an interactive org chart with integrations to popular third party directories like Workday and Active Directory
- Publish organizational changes, promotions, or open positions
- Subscribe members to receive company alerts
- Include pre-configured skill set searches
Onboarding Center
Centralize and sequence important content for new employees, making it easier for them to quickly build knowledge and relationships within days. Well-structured onboarding is proven to boost productivity and engagement.
- Welcome new hires and introduce them to your culture, values, and leadership team
- Provide company information and resources in the learning zone
- Add an FAQ forum for new employee questions
- Use the New Hire Room to connect employees with peers and subject matter experts
Vendor Knowledge Base
A Vendor Knowledge Base is your one-stop-shop for information about your vendors and procurement processes. Make it easy for employees to submit purchase requests, find approved vendors, and access procurement resources.
- Outline procurement guidelines and processes
- Create a searchable directory of approved vendors
- Store request templates and key documents
- Publish news on the Vendor News blog
- Use quick links to drive to frequent resources and forms
Hosting
Enterprise-grade security in the cloud
With the amount of information flowing in and out of an organization, you want assurance that it’s being safely sent and stored.
Igloo is hosted on Microsoft Azure, so your organization will benefit from on-demand scalability, as well as the most robust global standards for security and privacy, compliance, and performance.
Features
Igloo has built-in features that are designed with the end user in mind
Search
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Wikis
Store, update, and share policies and best practices across multiple authors and topics.
Integrations
Use a simple drag-and-drop widget to integrate third-party applications into your digital workplace.
Forums
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Calendars
Employees want to know what’s happening, and when. Make sure no one misses out on key dates, milestones, or events.
HTML Widget
The HTML widget allows you to embed third-party widgets or add custom content or images to a page using the built-in WYSIWG editor.
People Directory
Find subject matter experts within your organization and unite people with similar interests.
Permissions
Give individuals or member groups permission to read, write, and/or edit a page, space, channel or piece of content.